Frequently Asked Questions
How long will it take for redraw to be available in my linked account?
It takes 24 – 48 hours, not including weekends, for funds to appear in your external transaction account. Keep in mind that redraws are processed each business day at 2.30pm. Any requests made after this time will be processed on the next business day.
What bank account number do I use to deposit funds into my loan account?
Your settlement letter will contain a bank account number for the loan portion you wish funds to be credited into.
How do I register to access my loan online?
Select the "New User" option in Loan Enquiry and enter your 9 digit loan number. The first 4 digits are entered in the first loan number field and the remaining digits in the second field. Answer the remaining identification questions and an activation email will be sent to you. If you have any issues call Customer Care on 0800 466 656.
How do I increase my current loan?
If you are looking to increase your existing loan, fill in an application form. If you want help to find out if you qualify for an increase just call 0800 466 656 to speak to a Relationship Manager.
How do I apply for a new loan?
If you are looking to refinance a loan from another lender or to fund a new property you are purchasing, you can apply by calling us on 0800 466 656 or by downloading an application form.